GENERAL TERMS
The owner of our website and seller in relevant e-store is Estonian limited liability company Senses OÜ, (reg. No. 14832514). Registered office: Harjumaakond, Viimsi, Kaluri tee 5, 74001 Estonia
Contacts: e-mail hello@thecandledust.com, phone +372 56577222
By using this website, you accept below terms and conditions:
– GENERAL TERMS                                  
– TERMS OF SALE
– US OF DATE

TERMS OF SALE
In our e-store at thecandledust.com you can make purchases safely and conveniently.

Seller
The seller in our e-store is Estonian limited liability company Senses OÜ, (reg. No. 14832514) located in Harjumaa, Viimsi vald, Kaluri tee 5, 74001 Viimsi, Estonia. Contacts: e-mail hello@thecandledust.com


Contract
These present terms constitute the contract of sale between the consumer or other client using the e-store at thecandledust.com and Senses OÜ (hereinafter TheCandeldust or seller).
If you shop in our e-store, you agree to these terms.
Our e-store is not intended for buyers with reselling intentions. For wholesale inquiries please contact us at hello@thecandledust.com.
TheCandeldust reserves the right to amend its prices and these terms at any time without prior notice. TheCandeldust will not unilaterally amend prices or terms for orders already placed or contracts already concluded.


Purchasing
Relevant product description and price are shown next to each product. All prices are given in euros . Select your desired products and add them to the cart, also selecting the quantity of the products. The contents of the shopping cart can be reviewed at any time by clicking on the cart icon at top of the page.
When all selected products are in your cart, move on to the next page and accurately fill in all the fields required for quick and prompt shipment. Fields marked with an asterisk (*) are required.
All orders submitted in TheCandeldust’s e-store are shipped by FedEx, DPD Worldwide Express or local shipping partners.
You can make a card payment for your order via Apple pay, Google pay, Stripe or PayPal. Stripe and PayPal are TheCandledust´s official providers of payment solutions certified by PayPal, Visa and MasterCard.
Before proceeding to payment, make sure your selected products, amounts, and prices are correct.
Before selecting the payment method, you must agree to the terms and conditions of sale. Confirm your order and you will be forwarded to your selected form of payment.
Should you have any comments concerning your order, kindly write them under “Remarks” in your shopping cart.
After your payment has been confirmed, we will send you a purchase confirmation e-mail regarding your order.
Always check carefully that all of your inserted data is correct. Errors may cause a delay or even loss of your order.


Campaigns
Occasionally we offer special voucher based discounts. If you have such a voucher, enter under “Voucher” in your shopping cart relevant text exactly as it is written on the voucher and click “OK”.


Payment
You can pay for your order by card payment.
The card payment service is provided by Stripe and PayPal. Stripe and PayPal support VISA as well as MasterCard credit and debit cards. Choosing card payment, you will be directed to Stripe’s or PayPal’s payment page where you can make your payment. Consumer’s right of withdrawal Pursuant to the law, consumers have the right to withdraw from relevant contract within 14 days as from receipt of their order if they return relevant products as unused and in unbroken/undamaged packaging.
The right of withdrawal only applies to consumers, i.e. natural persons, that conclude a transaction as not related to independent economic or professional activities. All other persons are not considered to constitute consumers.
The precondition for the right of withdrawal is handling of relevant products only in a manner that does not diverge from handling thereof at a physical store.
Consumers cannot use the right of withdrawal if they open a relevant sealed package and use a portion of the product which makes it impossible for the seller to offer the product to another customer.
NB: To preserve the right of withdrawal, open boxes and other packaging carefully, refraining from opening packages that are sealed for protection and where the removal of such a seal would damage the packaging.
If relevant products due to their nature cannot be returned by normal post, the consumer bears the costs of returning such goods.
The consumer must return relevant products to the seller within 14 days as from submission of the statement of withdrawal.
If you have withdrawn from the contract and sent back your ordered products, TheCandledust will reimburse to you the amount paid for the products and your original delivery cost within 14 days as from receipt of the statement of withdrawal.
The consumer bears any delivery costs applied upon returning products. The seller will not reimburse the costs of a return delivery.
Kindly send your statement of withdrawal to hello@TheCandledust.com.


Legal remedies for consumers
If the object of contract is in non-compliance with the terms and conditions of the contract, the consumer may rely on relevant legal remedies provided by law: require performance of relevant obligation, withhold performance of an obligation which is due from the obligee, demand compensation for damage, withdraw from or cancel the contract, reduce the price in the case of delay of performance of a monetary obligation, demand payment of default interest.
The consumer has right to recourse to a body settling extra-judicial complaints and disputes. For relevant instructions refer to website of the Republic of Estonia Consumer Protection Board.


Quality
TheCandledust always checks all products before dispatching them; however, should you discover that your received goods are damaged, refrain from using such goods and e-mail us or write us a letter as soon as possible, yet not later than within two months as from receipt of relevant products.
If your received products have defects due to our fault, we undertake to repair, replace, or reimburse the defective products within the same amount that you paid in our e-store.
Do not use damaged products. Use of damaged products is subject to the sole liability of the buyer. We cannot compensate or replace damaged products if the products have been used.
The seller is liable for any lack of conformity of a product which exists upon delivery of the product to the consumer.


Safety of candles
Always carefully follow relevant safety instructions when burning candles. Find safety pictograms and instructions for use also on the label under the candle container.
The candlewick must always measure 0.5 cm in length and be clean during lighting or burning. If the candle emits smoke or the flame is overly big, the wick is too long or is not clean. To burn a candle like this is dangerous and you should never do it. Put the candle out and cut the wick to its appropriate length.
Do not burn a candle more than 3 hours at a time. Trim the wick to 0.5 cm before you light the candle again.
Always place a burning candle on a heat resistant surface away from objects that can catch fire.
Be careful when moving a burning candle – the class may be hot.
Keep the burning candle out of the reach of children and pets.
Do not burn a candle in drafty area. Never leave a burning candle unattended!


Disclaimer
All descriptions and recommendations on this website are provided for informative purposes only and are not intended to invalidate or replace the advice of professionals.
Our claims about the properties of our ingredients are based on common knowledge.
Before using our products, please read the list of ingredients and instructions for use. By purchasing or using our products you accept the fact that certain ingredients, including natural ingredients, may still cause sensitivity or allergic reactions for which TheCandledust cannot be held responsible. Always consider your health concerns and allergies when using our products. TheCandledust is not liable for any abnormal use of our products.
Always follow our safety instructions and instructions for use. TheCandledust is not liable for any damage if said these instructions were not followed. As the content of our website as well as the software used are continuously developing, our e-store may occasionally be temporarily unavailable and system malfunctions or errors in published information may occur. We apologize in advance for this and note that if obvious errors occur during the purchase process, we will not be obligated to perform relevant contract.


Copyright
The contents of this website, including its layout, graphics, images, and texts are protected by copyright. Any right of use of the contents on this website is an exclusive right of Senses OÜ or the indicated author. Except to the extent explicitly permitted by applicable laws, the contents of this website may not be reproduced, distributed, modified, or used in any other way without prior written consent by Senses OÜ.


Trademark
Candledust® is a registered trademark. Use of identical or confusingly similar designations is allowed only with prior written consent by SensesOÜ.


Design
The appearance of all TheCandledust products is protected as a European Union Community Design in adherence to Council Regulation (EC) No. 6/2002. The exclusive right to relevant designs belongs to Senses OÜ


Amendments
TheCandledust reserves the right to amend the terms and conditions of its website at any time without prior notice.


Governing law
Any use of this website as well as legal notices on the website are governed by and interpreted in accordance with the laws of the Republic of Estonia. All raised disputes will be resolved under Estonian jurisdiction in Harju County Court, unless the law explicitly provides otherwise.


USE OF DATA
TheCandledust takes all possible measures to protect the privacy of its customers.
By using this website, you accept these terms and conditions of use of data.
We assure you that we use any relevant data in accordance with the laws of the Republic of Estonia and relevant legislative acts of the European Union.
We collect personal data for the purpose of identifying and communicating with our customers and rendering use of our website more convenient.
Personal data may be collected in the following ways:
– by customers providing their contact information,
– by using cookies or information specified in the user’s account when the user uses the website;
– by customers making a purchase in the e-store
Using data collected in above manner enables us to notify our customers about upcoming events, campaigns, and products. However, consumers have the right to refuse such notification at any time.
We also collect data for statistical purposes. In addition, we may collect information about customer activities on our website. This type of data is not associated with any particular individual.
TheCandledust uses precautionary measures to protect the customers’ personal data. Only authorized personnel have access to data processing and editing.
All personal data submitted by consumers while shopping in our e-store is considered confidential information and third parties may not use it in any way without prior written permission by Senses OÜ.
Any use of this website as well as legal notices on the website are governed by and interpreted in accordance with the laws of the Republic of Estonia. All parties submit to the jurisdiction of Estonian courts.
We reserve the right to amend the terms and conditions of the Use of Data.


Cookies
Our website uses cookies to collect information about the use of the website and to distinguish users in order to render use of our website more convenient. By using this website, you agree to the use of cookies.A cookie is a small text file sent to your browser and stored on your device.
We use the following cookies:
– session cookies that will be erased automatically after every visit;
– permanent cookies that remain for repeated visits;
– third-party cookies that are used by web pages that are linked to our website (e.g. Facebook, banks). We do not control third-party cookies and you should refer to relevant party’s web site to learn about their cookie policy.


Reselling
TheCandledust’s e-store is not intended for buyers with reselling intentions. TheCandledust reserves the right to refuse to fulfill orders concerning which there is reasonable doubt that the products are ordered for resale purposes. If you are interested in reselling TheCandledust’s products, kindly contact us at hello@TheCandledust.com.


Questions and suggestions
In addition to high quality products, our goal is to provide seamless and friendly service. Your opinion is very important to us – should you have any questions or suggestions, do not hesitate to e-mail us at hello@TheCandledust.com or call us at +372 56577222.